We’ll like you have a safe and convenient online shopping experience. If you have any problems with your order, please contact our team by phone or e-mail. We will investigate your enquiry and get back to you as soon as possible.
Following are basic terms that govern your purchase from our website. Please note that your use/purchase made constitutes your agreement to follow and be bound by our terms and conditions. We may update, amend, include or delete accordingly as we deem appropriate.
We’ll do our best to ensure colour accuracy but we cannot guarantee that the colours shown on the website are exactly the same of our products. This may depend on the colour reproduction on your computer screen or mobile device.
The preset currency is in Malaysian Ringgit (RM), MYR. You may change the currency to Australian Dollar - AUD, Euro - EUR, Singapore Dollar - SGD or US Dollar - USD for viewing. However, please note that prices are transacted in Malaysian Ringgit (RM), MYR. MOSAICART.ONLINE process all orders in MYR. While the content of your cart is currently displayed in another currency, you will checkout using MYR at the most current exchange rate.
Information on this website is subject to change without notice. Copyright in the information and contents on this website are properties of KREATIF AXIS. Any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose. You may not reproduce in any form without written consent from KREATIF AXIS.
Adding items to your cart
Select the quantity of the products you would like to order and click on the "Add to cart" button. Go to "Your cart" for the summary of your order. If you change the quantity of your items, click "Update Cart". If you want to add more items to your order click "Continue shopping."
Once you have added all the items to your cart, select your "Check Out" option.
Discount Codes can be entered at check out and cannot be used in conjunction with any other offer unless otherwise specified.
Register as a member or login in as existing member. Check your your billing and shipping details. Select your delivery address to continue. Please note that we deliver to street postal addresses (not PO boxes) worldwide and that you must sign for your order. Please contact us if your shipping address is not in the options.
The delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. The buyer is responsible for such taxes and duties.
We may provide special offers and promotion waiving delivery charges. We reserve the rights to vary or cancel the waiver of delivery charges in certain circumstances.
We accept payments through Paypal. You may make credit card payments via Paypal.
For Malaysian buyers, You may make direct bank transfer to Hong Leong Bank Account Name: KREATIF AXIS. Current Account: 045-00-31157-0. Please state order number.
All items in your order that are in stock will be processed and dispatched from our warehouse within 1 to 3 working days. We will contact you for other options if any items in your order are out of stock.
You will receive an email notification containing your invoice within 1 to 3 working days from the time you place your order.
Delivery of your Order
For Local Orders:
Your orders will be sent via local courier service. The actual delivery costs are levied by PosLaju or another courier service provider. Buyers are responsible for these charges. Please contact us if you have a preferred mode of delivery at your cost.
Please allow 3 to 7 working days for delivery within Malaysia. We ensure your order is delivered in a timely manner. However, we will not be liable for any loss or damage incurred during transit which is beyond our control.
Please note FREE shipping for purchase MYR 400 and above is within Malaysia only.
For International orders:
Please allow 7 to 21 working days for International orders via registered Malaysia Post or priority express (3 to 7 working days depend your location). Generally we use DHL Express for priority express service. However, depending on your location and situation we may select a alternative shipping arrangement. Please contact us if necessary. We ensure your order is processed in a timely manner. However, we will not be liable for any delays, loss or damage incurred during transit which is beyond our control.
Please note that the parcel will be shipped by registered post or tracking label except Israel. You may have to sign for your order. If you are not available to sign for your order, the postal carrier will leave a note with instructions for pick up from a designated post office.
Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. Buyers are responsible for such taxes and duties.
For Returned Parcel:
If a shipment is returned to us unclaimed or rejected. Buyer will have to bear the delivery charges. This applies to all purchased orders.
Online shipping rates are calculated up to 10 kg package. If you have order more than 10 kg, Please contact us as you may experience issues on checking out.Cancellations
No cancellations of order is accepted once the order is packed for shipping.